8 Easy Fixes for Live Voicemail Not Working in iOS 17

Jerome Peng
Last updated: Sep 12, 2023

Is your live voicemail not working in iOS 17? You're not alone. Read this guide to learn how to use live voicemail properly and how to address it if it doesn't work on your iPhone.

Live voicemail is a new feature Apple introduced to iOS 17. This new feature allows you to send a call to voicemail and see a live transcript of the message, effectively helping you avoid spam calls.

However, some users claimed that they could not use this new feature or it didn't work properly on their iPhones. If you're one of them and don't know what to do, check out this blog post, where we will show you some troubleshooting tips.

8 Easy Fixes for Live Voicemail Not Working in iOS 17

How to Use Live Voicemail on iOS 17

Live voicemail works on all iOS 17 devices in the US and Canada. To use this feature, ensure the following:

  • Your iPhone is running iOS 17.
  • You are located in the United States or Canada.
  • You have enabled live voicemail on your iPhone.
  • The sender is using iOS 17.
  • The sender speaks English.

To check if live voicemail is enabled, go to Settings > Phone > Live Voicemail. If the toggle is green, live voicemail is active.

Once you've turned on the feature, you are ready to use live voicemail.

How to Fix Live Voicemail Not Working in iOS 17 on iPhone

If live voicemail isn't working in iOS 17, here are some troubleshooting methods to try.

Method 1. Ensure Live Voicemail Is Supported in Your Regin

Currently, live voicemail is only available in the US and Canada. If you're not in one of these regions, you will need to wait for an Apple update.

Method 2. Check If You Have Enabled Live Voicemail

Live voicemail is enabled by default in iOS 17. However, there might be cases in which you disabled it. Just follow the steps below to toggle it on.

  1. Tap Settings.
  2. Tap Phone > Live Voicemail.
  3. If the status is not green, toggle it on.

If you've confirmed that live voicemail is enabled but still can't use it, try disabling and re-enabling it.

Method 3. Force Quit the Phone App

If live voicemail isn't working on your iPhone, force quitting the Phone app might be a solution.

  • On iPhone with Face ID:

    1. From the Home screen, swipe up from the bottom of the screen and pause in the middle of the screen.
    2. Find the Phone app's preview.
    3. Swipe up on the app's preview to close it.
  • On iPhone with Touch ID:

    1. Press and hold the Home button.
    2. Swipe up on the Phone app to exit it.

After exiting the Phone app, relaunch it to see if the live voicemail is working properly.

Method 4. Enable and Disable Airplane Mode

When your iPhone is in airplane mode, calls are redirected to voicemail. Disabling airplane mode will make voicemails and text messages appear automatically.


Method 5. Restart Your iPhone

No matter what problem you're experiencing with your iPhone, a simple restart is always recommended.

  1. Press and hold the Volume Up/Volume Down button and the Side button.
  2. When you see the Power Off slider, drag it to turn off your iPhone.
  3. Press and hold the Side button to turn your device back on.

Method 6. Reset All Settings on Your iPhone

Another troubleshooting method is to reset all settings on your iPhone. You don't need to worry about this, it won't cause any data or media loss.

To reset your iPhone settings,

  1. Open the Settings app.
  2. Tap General > Transfer or Reset iPhone > Reset All Settings.

Method 7. Update Your iPhone

Since iOS 17 is currently in its early stages, unexpected software glitches may occur. If live voicemail still doesn't work on your iPhone, check for and install the latest available iOS update.

Method 8. Contact Your Carrier

If you've tried all the steps above and still haven't succeeded, consider reaching out to your carrier to inquire whether they support the live voicemail feature or if an extra fee is required to activate it.

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We hope you have successfully resolved the issue of live voicemail not working on your iPhone. As a bonus, we also introduce you to an iOS system repair tool - BuhoRepair, so you don't have to worry next time you encounter other unexpected iOS issues.

If you found this article helpful, please share it with someone in need.

Jerome is a passionate enthusiast of all things Apple. He is expertise in crafting tech-related articles, with a portfolio of more than 100 articles covering various Apple products like the iPhone, iPad, and Mac.